SHIPPING POLICY

Last Updated: October 5, 2026

At Lumervo, we are committed to providing a simple and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through lumervo.com.

Lumervo is operated by LAVENIRT LLC, a U.S.-registered business located in Sheridan, Wyoming.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

During periods of high order volume, holidays, promotions, or other circumstances beyond our control, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Time

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

As a general guideline:

Standard Shipping: approximately 7–15 business days
Delivery times may vary depending on the destination and carrier.
Remote locations or international destinations may require additional delivery time.

Please note that shipping estimates are not guaranteed delivery dates.

3. Shipping Destinations

We currently offer shipping to customers in various countries and regions.

Available shipping destinations and shipping charges are calculated during checkout based on the customer's delivery address and the products in the order.

Some destinations may not be available due to carrier restrictions, customs requirements, or other logistical limitations.

4. Shipping Costs

Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

Free shipping may be available on qualifying orders over $75, as indicated on our website.

Shipping promotions and eligibility requirements may vary from time to time.

5. Order Tracking

When tracking information is available, we will send it to the email address provided during checkout.

You can use the tracking number provided by the carrier to check the current status of your shipment.

Please allow 24–72 hours for tracking information to become active after the shipping carrier receives and scans the package.

6. Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including:

Carrier delays
Customs clearance
Weather conditions
Holidays or peak shipping periods
Incorrect or incomplete delivery information
Transportation disruptions
Other unforeseen circumstances

We appreciate your patience when these situations occur.

7. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, or other fees.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

Customs policies vary by country, and Lumervo cannot guarantee whether or how much a particular shipment may be charged.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible at:

support@lumervo.com

We will make reasonable efforts to update the shipping information before the order is processed. However, we cannot guarantee that changes can be made after an order has entered processing or shipping.

Lumervo is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

9. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

support@lumervo.com

Please provide your order number and any relevant tracking information so that we can review the shipment and assist you.

If a package is marked as delivered by the carrier but you cannot locate it, please first check with household members, neighbors, and the carrier's local delivery facility. We may also assist you in contacting the carrier when appropriate.

10. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

If your order arrives in multiple packages, you may receive separate tracking numbers for each shipment.

11. Delivery Address

Orders are shipped to the delivery address provided by the customer at checkout.

We cannot guarantee delivery to P.O. Boxes or restricted addresses for every product or shipping method. If a particular shipping method cannot deliver to the address provided, we may contact you to request an alternative address.